What Is a Neobank? - NerdWallet

With no branches, expect limited personal help. Some providers offer customer service through social media accounts or by phone. They may also have online chat options, including chatbots.

Those options can be helpful for basic banking questions. But if your account is frozen or closed because of suspected fraud, for example, you may have a tough time reaching someone who is authorized to help resolve the situation.

Interesting that poor customer service is considered one of the defining points of a neobank

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